Phenix Corporation Careers

Phenix is a full-service food packaging film supplier with printing and warehousing capabilities. Our offerings include high-quality flexible and rigid food packaging, custom printing, and equipment service, sales and maintenance. Thanks to our network of printing partners and warehouses, we’re able to print, store, and deliver what the customer needs regardless of their location.

We are fanatical about response; we do the right thing, and we own it. To accomplish these three tenets, we provide excellent customer service while focusing on teamwork and company growth.

JOB SUMMARY:

This is a full-time role for a Customer Service Distribution Representative.  This position will be responsible for ensuring customer satisfaction, providing support to the customer, sales and other teams as needed and enhancing the overall customer service experience on a day-to-day basis. This position is based in Elberfeld, Indiana; however, remote work may be considered for the right candidate.

ROLE RESPONSIBILITIES

• Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products.
• Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff while remaining engaged.
• Ensures that appropriate actions are taken to resolve customers’ challenges and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Responsible for onboarding new customers
• Responsible for accurate and timely order entry, quote generation, purchase order generation and invoicing
• Proactively communicates shipment dates and delivery dates to stakeholders
• Manage inventory levels for designated customer to ensure no stock outs balanced against company goals
• Supply customer reporting as needed such as inventory level reports
• Participate in weekly customer update calls and sales update calls
• Provide customer requested regulatory documents as requested
• Perform other related duties as assigned.

• Bachelor’s degree or five to seven years of customer service experience required, preferably working in a distribution capacity.
• Ability to manage large pivotal high-profile accounts with multiple product lines generating revenue of $1,000,000
• Excellent communication skills including active listening and curiosity
• Service-oriented with the ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
• Excellent interpersonal and customer skills with attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Respectful of all and ability to inspire work and cooperation with multiple teams
• Exceptional organizational skills to support multiple projects
• Proficient computer skills with the ability to learn software

• Participation in 100% employee-owned ESOP
• Private health, dental, vision and voluntary life insurance plans
• Company paid life insurance, short-term and long-term disability
• Paid PTO and company paid holidays
• 401(k) matching

N/A

JOB SUMMARY:

The Engineering Maintenance Mechanic will oversee the installation, performance, and maintenance of production machinery.

This is an exciting, hands-on opportunity to travel to customer sites, troubleshoot and repair advanced equipment, and keep operations running at peak performance. You’ll combine technical expertise with customer collaboration to solve problems, implement upgrades, and make a direct impact every day.

Location is Elberfeld, Indiana – Will entertain remote. Travel required 70%  Home most weekends

• Travels to Customers locations for technical support
• Performs preventive maintenance inspections and service on machines
• Thoroughly cleans machines and machine parts, removing parts and reinstalling as necessary
  • Oils and lubricates moving parts on machines to ensure effective performance
• Installs replacement parts for machines
• Identifies the causes of unexpected breakdowns of machines
• Repairs broken machines quickly and efficiently
• Organizes and prepares reports documenting work performed
• Cleans, organizes, inventories, stocks, and otherwise maintains shop areas, parts, tools, and supplies when applicable
• Collaborates with customers during service calls/visits on recommended fixes or upgrades
• Makes necessary modifications and implements tests runs; confers with product manager regarding test results and makes additional alterations to machinery as required
• Performs other related duties as assigned 

This opportunity calls for strong mechanical aptitude, experience with packaging equipment, and low-voltage electrical knowledge. Success requires attention to detail, solid problem-solving skills, and the ability to perform effectively in a dynamic team-oriented environment.

• Mechanically inclined with great problem-solving skills
• Experience working with Multivac, Scandivac, Reiser, Ulma or similar equipment preferred
• Some vocational or community college with related coursework or equivalent experience, required.
• Low voltage electrical knowledge
  • Must know how to use a multimeter and ammeter.
• Works well independently and with others
• Excellent written and communication skills
• Organized with attention to detail
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment
• Proficient with Microsoft Office Suite

• Prolonged periods standing and walking
• Able to bend, stretch, push, pull, and move as needed to reach, clean, and service machinery
• Must be able to visually inspect machines
• Must be able to lift and carry up to 50 pounds
• Must be available for travel
  • Expected travel 70% This includes local travel – Home most weekends

At Phenix, we believe in taking care of our people—both personally and professionally. Our benefits are designed to support health, financial future, and work-life balance.

• Day Shift position
• Participation in 100% employee-owned ESOP
• Private health, dental, vision and voluntary life insurance plans
• Company paid life insurance, short-term and long-term disability
• Company paid cell phone
• Paid PTO and company paid holidays
• 401(k) matching
• Good work/life balance

JOB SUMMARY:
The Human Resources Manager champions a people-first approach, ensuring that employees feel supported, valued, and empowered to succeed. This role leads the administration and strategic direction of Human Resources, including payroll, employee relations, performance management, and compliance, while partnering closely with leadership to create meaningful, people-centered practices and strategic growth. The HR Manager is instrumental in shaping a positive culture, driving engagement, and supporting organizational growth, bringing energy, initiative, and a can-do attitude to every challenge.

ROLE RESPONSIBILITIES:

This role is the heartbeat of our people operations, driving a seamless and engaging employee experience from hire to retire. The position owns the full spectrum of HR and payroll—leading recruiting, onboarding, benefits, performance management, and multi-state payroll compliance—while serving as a trusted partner to employees and leadership. Role responsibilities include, but are not limited to:

• Manage all aspects of Human Resources, including employee relations, recruiting, onboarding, benefits, payroll administration, performance management, and compliance
• Oversee payroll processing to ensure accuracy, timeliness, and compliance with federal, state, and local wage and hour regulations
• Ensure compliance with employment laws, tax regulations, and recordkeeping requirements, including those applicable to remote employees in multiple states
• Partner with payroll vendors and internal teams to resolve payroll issues and maintain system accuracy
• Ensure proper timekeeping, wage calculations, deductions, and reporting
• Serve as a trusted advisor to leadership and employees on HR and payroll matters
• Maintain and promote a respectful, family-oriented work environment
• Support organizational growth by building and improving HR, payroll, and people-focused processes
• Lead performance management and professional development initiatives
• Coach managers on people leadership and effective employee management
• Manage HRIS and payroll systems while maintaining the highest levels of confidentiality and data integrity
• Address employee concerns with professionalism, confidentiality, and consistency
• Support management and organizational development efforts
• Perform other related duties as assigned

We’re looking for a driven, people-first HR professional who thrives in a positive, family-oriented environment and is excited to make a meaningful impact.

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred, equivalent experience will be considered
• Required minimum of 5–7 years of progressive HR experience, including payroll responsibility
• Hands-on experience with payroll administration and timekeeping systems
• Strong knowledge of wage and hour laws, employment regulations, and HR best practices
• Experience supporting a growing organization and contributing to continuous improvement
• Genuine passion for building a positive, supportive, and family-oriented workplace culture where people feel valued and heard.
• Strong communication, organization, and problem-solving skills, with a collaborative and optimistic approach
• Proficient in HRIS, payroll, benefits, and reporting systems

• Set up and operate slitting machines according to job specifications
• Read and interpret work orders and production instructions
• Monitor machine operation to ensure proper tension, alignment, and cut accuracy
• Measure finished rolls to verify width, diameter, and quality standards
• Inspect materials for defects and ensure finished products meet quality requirements
• Perform routine machine adjustments and basic preventative maintenance
• Complete required production documentation accurately and timely
• Maintain a clean and safe work environment
• Communicate effectively with leadership and warehouse teams
• Perform other related duties as assigned

• High school diploma
• Previous experience in manufacturing, converting, or slitting operations preferred
• Mechanical aptitude and ability to troubleshoot equipment
• Ability to read measuring devices
• Strong attention to detail and quality focus
• Ability to stand for extended periods
• Lift up to 60 pounds
• Frequent bending, reaching and material handling
• Ability to work independently and as part of a team
• Ability to contribute to continuous improvement opportunities

At Phenix, we believe in taking care of our people—both personally and professionally. Our benefits are designed to support your health, financial future, and work-life balance.

• Premium health coverage – medical, dental, vision, voluntary life insurance, and more to keep employees and their families covered
• 100% employee-owned company (ESOP) – share in the success created through the ESOP
• Company-paid security – life insurance, short-term and long-term disability protection
• Generous paid time off plus paid holidays –time to recharge, travel, and enjoy life
• 401(k) with company match – an opportunity to invest in the future with added company support
• People-first culture – a supportive, family-oriented team that values every voice and contribution